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ACMS Units

Please email or call the ACMS Help Desk at acms-help@ucsd.edu or (858) 534-2267 with questions about ACMS's services.

AV Design & Engineering (Recharge)

Audiovisual Design & Engineering provides turnkey solutions for your audiovisual needs including:

  • Planning:
    • Needs assessment
    • Specification development
    • Budget estimation 
  • Design:
    • Building infrastructure design
    • Audiovisual system design
    • Bid specifications 
  • Management of third-party vendors:
    • Bid management
    • Construction management
    • Electrical coordination
    • IT coordination
    • Quality assurance testing
  • AV consulting services for campus architects and project managers on major campus construction projects

Project Manager
Fred Marques
(858) 534-4331

Audiovisual Design & Engineering website

AV Installation (Recharge)

  • Audiovisual system installation, commissioning, repair, and servicing
  • User training on and instruction manuals for new audiovisual systems
  • Help Desk support for ACMS-installed systems
  • Digital signage installation and content design

Project Manager
Fred Marques
(858) 534-4331

Business Office

  • Human resources
  • Financial
  • Space planning
  • Purchasing
  • Travel
  • Payroll

The Business Office also provides executive support to the Director as well as guidance and assistance to the Assistant Directors.

Business Officer
Tina Rynard
(858) 534-4532

HR and Fiscal Analyst
Elizabeth Wei
(858) 822-2691

Campus Software Distribution

  • Coordination of and technical support for licensing and distribution services for selected UC San Diego-licensed software  for departments, faculty, staff, and students
  • Software subscriber notifications, renewal announcements, financial transaction handling, and agreement terms posting
  • Coordination with UC San Diego Procurement & Contracts and system-wide Technical Acquisition Support (TAS) group through campus representative

Contact
software@ucsd.edu
(858) 534-9676

Software Distribution website

Classroom Technology Support

  • Design, installation, and maintenance of technology in 102 general assignment classrooms, including:
    • Touch screen control panels
    • Projectors
    • Document cameras
    • Podcasting (audio and screencasting)
  • Classroom trouble call response team
  • System design, engineering, 24/7/365 maintenance, and support for UCTV and UCSD-TV broadcast facilities

Contact
classroom-support@ucsd.edu
(858) 534-5784

Classroom Technology Support

Computer Room & Lab Operations

  • Maintenance of ACMS computer labs, including peripheral devices such as printers, scanners, and AV equipment
  • Installation and repair of ACMS computer lab equipment
  • ACMS computer room systems monitoring

Contact
repair@ucsd.edu
(858) 534-4097

Computing Infrastructure

  • Operating system and applications software installation and system administration for servers and workstations, networking infrastructure, security, storage, and database systems in support of all ACMS units and customers
  • Development, operation, and maintenance of systems and applications software
  • Architecture, planning, and development of systems

Contact
helpdesk@ucsd.edu
(858) 534-2267

Desktop Support (Recharge)

  • On-site software installation
  • System administration services

Contact
desktop@ucsd.edu
(858) 822-0047

Desktop Support website

Director's Office

Jeff Henry is the Director of ACMS.

Contact
Pauline Nuth
(858) 534-4050

Facilities

  • Facility construction and repair coordination
  • Inventory control and key management
  • AP&M building and ACMS department access control systems
  • Departmental safety and security coordination
  • Emergency planning safety coordination
  • Safety training coordination

Contact
Debbie Mowry-Emison
(858) 534-6878

Hardware Technical Services

  • Hardware repair and power management for ACMS computer room
  • Network design for ACMS computer labs and ACMS computer room
  • Hardware installation, upgrades, maintenance, and troubleshooting for ACMS-managed computer labs

Contact
helpdesk@ucsd.edu
(858) 534-2267

Instructional Technology Integration

  • Collaboration with faculty to introduce instructional tools into the classroom
  • Clicker support and training
  • Online education video production services
  • Investigation and evaluation of new instructional tools

Contact
Don Olliff 
(858) 822-1456

Craig Bentley
(858) 534-4120

Instructional Technology Support

  • Collaboration with faculty to enhance and manage courses
  • Email, phone, and walk-in support for faculty instructional technology needs
  • Administration, support, and training for the campus learning management system and TurnItIn
  • Online and hybrid course instructional design consultation

Contact
its@ucsd.edu
(858) 822-3315

Marketing & Communications

  • Promotion of ACMS services to campus
  • Coordination, monitoring, and review of surveys
  • Management of ACMS website

General Contact
acmscomm@ucsd.edu

Writer
Michael Sullivan
(858) 822-6720

Web and Graphic Designer
Elaine Fleming
(858) 534-4619

Video Producer/Director
Alvin Angeles
(858) 246-0097

Media Event Support (Recharge)

Fee-based audiovisual support services (campus index/recharge):

  • Video production and editing
  • Sound reinforcement for special events
  • AV equipment rental

Event Coordinator
Pauline Nuth
(858) 534-8265

Media Event Support website

Media Teaching Lab

  • Media production workshops and classes
  • Postproduction editing suites and video production studio facilities
  • Student video production equipment checkout facility

All services are for undergraduate students enrolled in media production and other approved courses, as well as graduate students using media equipment in or as part of their research.

Adriene Hughes
medialab@ucsd.edu
(858) 534-1175

Media Teaching Lab website

ResNet/Help Desk

  • Primary support for student email
  • Network and ACMS applications login support
  • Residential housing network registration and connection issue support through ResNet
  • Wireless network support
  • Virus and malware removal
  • DMCA notice administration
  • Classroom trouble call phone support

Walk Up Help Desk
AP&M Building, room 1313

Contact
acms-help@ucsd.edu
(858) 534-2267 (534-ACMS)

ACMS Help Desk website

Residential Networking website (ResNet)

User Services

Contact
acms-consult@ucsd.edu
(858) 534-2448