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Educational Technology Services

Please email the Help Desk at acms-help@ucsd.edu or call (858) 534-2267 with questions about ETS services.

ETS is a UC San Diego IT Services group.

AV Design & Installation (Recharge)

Audiovisual Design & Installation provides turnkey solutions for your audiovisual needs including:

  • Planning:
    • Needs assessment
    • Specification development
    • Budget estimation 
  • Design:
    • Building infrastructure design
    • Audiovisual system design
    • Bid specifications 
  • Management of third-party vendors:
    • Bid management
    • Construction management
    • Electrical coordination
    • IT coordination
    • Quality assurance testing
  • AV consulting services for campus architects and project managers on major campus construction projects
  • Audiovisual system installation, commissioning, repair, and servicing
  • User training on and instruction manuals for new audiovisual systems
  • Help Desk support for ACMS-installed systems
  • Digital signage installation and content design

Project Manager
Fred Marques
(858) 534-4331

Business Office

  • Human Resources
  • Financial
  • Space planning
  • Purchasing
  • Travel
  • Payroll

Alison Kibble Koshi
akoshi@ucsd.edu (858) 822-5222

Human Resources
Rashmi Umdekar
rumdekar@ucsd.edu (858) 534-3397

Campus Software Distribution

  • Coordination of and technical support for licensing and distribution services for selected UC San Diego-licensed software for departments, faculty, staff, and students
  • Software subscriber notifications, renewal announcements, financial transaction handling, and agreement terms posting
  • Coordination with UC San Diego Procurement & Contracts and system-wide Technical Acquisition Support (TAS) group through campus representative

(858) 534-9676

Campus Software website

Classroom Technology Support

  • Design, installation, and maintenance of technology in 102 general assignment classrooms, including:
    • Touch screen control panels
    • Projectors
    • Document cameras
    • Podcasting (audio and screencasting)
  • Classroom trouble call response team
  • System design, engineering, 24/7/365 maintenance, and support for UCTV and UCSD-TV broadcast facilities

(858) 534-5784

Computer Room & Lab Operations

  • Maintenance of ETS computer labs, including peripheral devices such as printers, scanners, and AV equipment
  • Installation and repair of ETS computer lab equipment
  • Applied Physics & Mathematics computer room systems monitoring

(858) 534-4097

Educational Information Delivery

  • Operating system and applications software installation and system administration for servers and workstations, networking infrastructure, security, storage, and database systems in support of all ACMS units and customers
  • Development, operation, and maintenance of systems and applications software
  • Architecture, planning, and development of systems

(858) 534-2267

Educational Technology Integration

  • Collaboration with faculty to introduce instructional tools into the classroom
  • Clicker support and training
  • Online education video production services
  • Investigation and evaluation of new instructional tools

Don Olliff 
(858) 822-1456

Craig Bentley
(858) 534-4120

Educational Technology Support

  • Collaboration with faculty to enhance and manage courses
  • Email, phone, and walk-in support for faculty instructional technology needs
  • Administration, support, and training for the TritonEd campus learning management system and TurnItIn
  • Online and hybrid course instructional design consultation

(858) 822-3315

Hardware Technical Services

  • Hardware repair and power management for AP&M computer room
  • Network design and installation for ETS computer labs and ETS computer room
  • Hardware installation, upgrades, maintenance, and troubleshooting for ETS-managed computer labs

(858) 534-2267

Help Desk/ResNet

  • Primary support for student email
  • Network and ETS applications login support
  • Residential housing network registration and connection issue support through ResNet
  • Wireless network support
  • Virus and malware removal
  • DMCA notice administration
  • Classroom trouble call phone support

Walk Up Help Desk
AP&M Building, room 1313
Hours and Map

(858) 534-2267

Instructional User Services

(858) 534-2448

Media Event Support (Recharge)

Fee-based audiovisual support services (campus index/recharge):

  • Video production and editing
  • Sound reinforcement for special events
  • AV equipment rental
  • Photography service

Tim Walsh
(858) 534-8265

Media Teaching Lab

  • Media production workshops and classes
  • Postproduction editing suites and video production studio facilities
  • Student video production equipment checkout facility
  • Media support for UC San Diego courses


Adriene Hughes
(858) 534-1175

Project Management Office

  • Deploy best practice project management techniques to help ETS complete projects on time and on budget
  • Project tracking and reporting at portfolio level to identify efficiencies

Bill Homan
(858) 534-5092