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New Admits and Transfers: Activating and Accessing your ACMS Email Account

Please read the whole page before proceeding - it will give you all the information you need to activate and access your new official UC San Diego email account and access a variety of other ACMS supported services and systems essential to your studies.

As a new undergraduate freshman, transfer or readmitted student, once you have accepted admission to UC San Diego (completed your SIR, or Statement of Intent to Register), an ACMS email account will be created for you. The first batch of accounts is created after the original new admit SIR deadline (early May for Fall admits). After the initial deadline, additional SIRs (transfers, late accepts) are processed every few days to create additional accounts for those students.

To access your email account, you need to activate it by using your existing TritonLink (UC San Diego PID) password (the one you created when you applied, if you are an undergrad, or the one you created after admission, if you are a grad student) to confirm your identity and set your email password. IF your TritonLink password is of high enough quality (sufficiently complex, doesn't included parts of your own name etc.), you can use the same password - but you still have to re-enter it.

New Graduate Students: In many cases your email will be provided by ACMS, but some departments provision email directly for their grad students. Regardless, you will still be given an ACMS account which provides access to many other resources (computer labs, wireless, VPN, Ted etc.) Grad student accounts are set up automatically beginning in early April, or later if you accept admission after that time. Once you have set up your UC San Diego Personal ID (PID) password as directed by the Office of Graduate Studies, you can use that password to activate your account (including ACMS email if applicable) as described below.


Find your username and mail server

Your username is a login name based on your real name, it is not your Student ID (PID) or your MyApplication ID. For example if your name was John Smith, your username might be something like "jsmith" or "jrs011". If you don't know your username you can find it using the Account Lookup tool. The lookup tool will also identify your ACMS email server (the name of the computer your email is stored on), which you will need to know in order to read your mail. New admits for 2015 and beyond will use an ACMS provisioned UC San Diego Google (gmail) account rather than a local ACMS server.

(Re)set your password to activate your email and access to other resources

Once you know your username, you can set your ACMS password. The account lookup tool page will offer you a link to do that, or you can go directly to the password change page. But keep reading...

IMPORTANT: The password change page has several methods for you to confirm your identity and then set your initial ACMS password. The first and most common for new admits is to use your existing TritonLink (UC San Diego PID)/Myapplication password. If your existing password does not work for your ACMS password reset, but it DOES work for TritonLink, scroll further down the password change page to the link that says "Change Password Using a password that only seems to work in TritonLink" - that link will authenticate you through TritonLink, then allow you to set or reset the password for your ACMS account. (You'll also be directly presented with that same "only works in Tritonlink" option if your regular change fails).

As noted above, IF your password is good enough, you can use the same password you are already using...but you still have to enter it to activate your account, as though you were changing it - we do not know your password. The password change screen will give you detailed feedback in the event we need you to change your password to improve it or make it compatible across all systems.

Wait for password change to take effect

Pay attention to the confirmation screen for your password change - it will tell you when the password will work to access your email account and other resources (usually 30 minutes or less, but not immediately.)

If for some reason even the "Change using a password that only works in TritonLink" fails (should be very, very rare), you may need to create a totally new TritonLink password. This will require answering your personal security question correctly.

Again, such a full reset should rarely be required, but if you do that, the update WILL also change your ACMS password - you don't have to go back to the ACMS password change page, but you do have to wait up to 30 minutes for the password to take effect on your email server.

Log in to your email account

Once you know your account name, mail server, have activated your account by successfully running the ACMS global password change to re-set your email password, you can access your official UC San Diego email - use the Account Lookup Tool to locate your email server.

Email Verification for Communication with your College

For Undergraduate students:
If your college requires email account verification, a confirmation code will be sent to your new UC San Diego email address, with instructions. If you are unable to find a message from your college, please contact your college's Academic Advising Office.

For Graduate students:
Contact your department advisors for information on computing resources the department may supply in addition to ACMS campus resources.

For additional help, please contact the ACMS Help Desk.