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  • Desktop Support is available Monday - Friday 8:00 a.m. - 4:00 p.m. excluding University holidays.
  • Appointments are scheduled in the order requests are received. Repeat visits will be given the same priority as new jobs. Appointments are subject to the availability of Desktop Support staff.
  • Labor fees are based on an industry standard portal-to-portal basis for on-campus service calls. This means your charge will include the time it takes Desktop Support staff to travel to and from your location. Off-campus services (such as the Scripps Institution of Oceanogrpahy, Hillcrest, Torrey Pines Center, and the Medical Center) will incur an additional travel charge.
  • Desktop Support reserves the right to decline any job if it falls outside the scope of our services.
  • Customer fees will also include time spent on follow-up telephone consulting. 
  • Follow-up (return) visits or phone calls will be billed according to normal labor rates.
  • Desktop Support assumes no responsibility for equipment breakage or loss of data or damage to custom hardware and/or software (data acquisition or processing hardware or software). Please refer to the manufacturer’s technical support in these cases.
  • Proof of license may be required for commercial software installation and troubleshooting. Our staff may suggest that a licensing fee be paid but this will not be required prior to installation.
  • We only service vendor supported hardware/hardware, hardware/software, and software/software combinations.
  • We only support configurations that comply with UC San Diego's Network Security Minimum Standards, including jobs to bring devices into compliance (upgrades).

Out of Scope

  • Programming for custom database and software applications