I am interested in using the Virtual Computing Labs, who is eligible?
Virtual Computing labs are open to UCSD students. It is also available for faculty and staff for instructional and classroom support purposes (please submit a CINFO request). Engineering students are preregistered, all others can register here. PID required.
How long does it take to get registered?
Generally your registration is processed in just a couple of minutes. Feel free to read our engrossing ACMS Acceptable Use Policies while you wait.
What are the hours for the Virtual Computing Labs?
The Virtual Computing labs are available 24/7/365 except for the occasional downtime for upgrades/maintenance.
How can I connect to the Virtual Computing Labs?
Connection requires broadband internet (cable, satellite, etc) with at least 1.5 Mbs/downstream throughput. If on a dialup connection or tethering via a smartphone, you will experience problems.
Is a VPN connection required?
No, you do not need to connect to the campus VPN or proxy server in order to connect to the Virtual Computing Lab, regardless of whether you are on or off campus.
Why isn't Microsoft Office installed?
Microsoft Office isn't installed due to our current licensing structure. However, we have provided LibreOffice which is an excellent equivalent. Directions on how to use LibreOffice. Another alternative is Microsoft Office Web Apps and Google Docs.
What are the computer requirements for using the Virtual Computing Labs?
Windows 7 32/64-bit, Windows Vista 32/64-bit, Windows XP-32bit, MacOS 10.6(Snow Leopard), MacOS 10.7(Mountain Lion), Ubuntu (10.04, 10.10, 11.04, 11.10). iPad users require the free VMware View app and iOS 5+.
When I am running a CPU intensive program like AutoCAD or Matlab, will that slow down my local desktop?
No, all of the processing is done remotely on the servers which are located on campus.
How do I print from the Virtual Computing Lab?
If you are connected using a PC (windows) your default printer should show up as a listed printer in the Virtual desktop. If you are on campus and are trying to print to a lab printer, please use remote printing. Directions for PC and Mac are located here: https://sdacs.ucsd.edu/accttools-cgi-bin/rpauth.cgi
Where should I save my files?
Be sure to save any important files you wish to keep inside your "Documents" folder (AKA the "H:/" drive). Any files left behind on the background desktop of the ACMS Virtual Lab computer or outside of your Documents folder may be lost and deleted.
If you lose a file, please contact the ACMS Help Desk and we'll do our best to recover it.
I cannot connect to the Virtual Lab, what am I doing wrong?When I try to connect I am getting the following error: “The View Connection Server connection failed” or “Timeout was reached”.
How do I copy files to my virtual desktop?
If you are using a PC (Windows) you can use your USB thumb drive to transfer files from your local desktop to your virtual desktop. Plug in the USB thumb drive into a USB port on your computer. After the thumb drive is recognize by your computer, click on the "Connect USB Device" menu on the top bar of the VMWare View Desktop window and select the USB thumb drive from the drop down menu. To disconnect repeat the same process. Please keep in mind that the virtual desktop is located on UCSD campus and if you're trying to copy large files from your thumb drive to your virtual desktop that it might take some time. Another option is to use the free service from DropBox to copy files to your virtual desktop. Instructions on how to use DropBox are located here: https://www.dropbox.com/