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File Recovery

Request a file recovery for lost data.

We do our best to protect and recover your data, but we cannot guarantee that we have the files you need. Please contact us as soon as possible for the highest likelihood for an email or file recovery.

For the fastest response, please call our Service Desk at (858) 246-4357.

Email

Google

Messages deleted within the last 25 days may be recoverable. Please contact the Service Desk requesting an email recovery for your UC San Diego Google account and the date or date range you want your mailbox recovered from.

We will attempt to recover any deleted messages in your mailbox from the date requested. Any existing messages currently in your inbox will not be removed.

After 25 days, any deleted messages are deleted permanently and cannot be recovered. After that, the data is gone forever. If the date requested is more than 25 days, we will restore from the oldest backup available.

Webmail

Your mailbox is scheduled for removal in the second consecutive quarter after your last quarter of enrollment. You can read more about reasons accounts are closed here.

We can recover your mailbox as long as your account has not been removed from the server. Once your account is no longer available on the server, an email recovery is no longer possible.

Please contact the Service Desk requesting an email recovery and we will do what we can to help.

Files

Google Drive

Documents deleted from your Drive or Team Drive within the last 25 days may be recoverable. Please contact the Service Desk requesting a file recovery for your UC San Diego Google account and the date or date range you want your Drive recovered from.

If a shared document was recovered, you will need to re-share the item for others to have access.

After 25 days, any deleted documents are deleted permanently and cannot be recovered. After that, the data is gone forever. If the date requested is more than 25 days, we will restore from the oldest backup available.

Computer Labs

Be sure to save any important files you wish to keep under Computer → Network Location:

<username>
(\\acsnfs4.ucsd.edu\CifsHomes\...)

Any files left behind on the desktop of the ETS lab computer may be lost or deleted.

If you lose a file, you should first check the exact computer you were logged into and look for your username in the lost+found folder.

Location of lost+found by operating system.
Windows Macintosh Linux
C:\lost+found\username /lost+found/username

If you can't find your files, please contact the Service Desk requesting a file recovery with the computer name (e.g. ITS-GL2E-PC12) and the date you last had the file.

ETS Instructional Servers

If you lost, overwrote, or didn't back up a file on an ETS instructional server (e.g. ieng6.ucsd.edu), please contact us promptly, as we may be able to restore recently deleted files.

Please contact the Service Desk with the name, location, and the time frame of the files you would like recovered.