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ACMS Virtual Computing Labs: FAQ

Am I eligible to use the Virtual Computing Labs?

Virtual Computing labs are open to UC San Diego students. Faculty and staff may request access for instructional and classroom support purposes via a CINFO request.  Engineering students are pre-registered; all others may register here.


How long does it take to get registered?

Generally, your registration is processed in just a couple of minutes. Feel free to read our engrossing ACMS Acceptable Use Policies while you wait.


When can I use the Virtual Computing Labs?

The Virtual Computing Labs are available 24/7/365, except for the occasional downtime for upgrades and maintenance.


How fast does my internet need to be?

Connection requires broadband internet with at least 1.5 Mbps downstream throughput. If you are on a dial-up connection or tethering via a smartphone, you will experience problems. 


Is a VPN connection required?

Yes, you must be connected to a UCSD network to access the Virtual Labs. If you are not connected to UCSD-Protected or a RESNET-college-E network, you must install the VPN client and set the group to "allthruucsd".


I can't connect to the Virtual Lab... what am I doing wrong?

“The View Connection Server authentication failed. You are not entitled to use the system”.  

“The View Connection Server connection failed” or “Timeout was reached”.  

  • If you are trying to connect to the Virtual Lab via UCSD-GUEST, please connect to UCSD-PROTECTED instead.  Directions on how to connect are located here.
  • Disable any proxy servers you have set up on your computer.

    Note

    Some browsers use different proxy settings than the system default!

What operating systems are supported for Virtual Computing Labs?

Windows (10, 8, 7, Vista, XP)
OS X 10.6+
Ubuntu 10.04+
Android 2.2+
iOS 5+


Why isn't Microsoft Office installed?

Microsoft Office isn't installed due to our current licensing structure. However, we have provided LibreOffice which is an excellent alternative. More alternatives include Microsoft Office Web Apps and Google Docs.


When I am running a CPU-intensive program, will that slow down my local desktop?

No; all of the processing is done remotely on the ACMS servers.


How do I print from the Virtual Computing Lab?

The printers set up on your computer will be available on the virtual desktop.

If you are on-campus and want to print to one of our lab computers, use our Remote Printing service. Remember to pick up your print jobs from the lab the job was sent to!


How do I copy files to my virtual desktop?

  1. Select Connect USB Device at the top of the screen.
  2. Select the USB Device you would like to connect to the remote desktop.

Where should I save my files?

Students

Be sure to save any important files you wish to keep under Computer → Network Location:
 
<username>
(\\acsnfs4.ucsd.edu\CifsHomes\...)

Any files left behind on the desktop of the ACMS Virtual Lab computer may be lost or deleted.  

If you lose a file, please contact the ACMS Help Desk and we'll do our best to recover it.
  
Non-Students

Non-students do not have ACMS computer lab storage for them to save personal files. Any files left behind on the ACMS Virtual Lab computer may be lost or deleted.

Please be sure to save files to the Other location to save to your computer's hard drive or any connected USB storage devices.

If you lose a file, please contact the ACMS Help Desk and we'll do our best to recover it.



Still having trouble? Contact the ACMS Help Desk and we'll do what we can to help!