ResNet provides a variety of services for students who live on campus at no cost (this is provided for you in your Housing and Dining fees). This includes:
These services require that a student check in their computer into our In-House Repair Facility. We aim for a turn-around time of 2-3 days, but can take up to a week or, in rare cases, longer. This depends on the time of the year (beginning of each quarter is busy), the specific issue, and the complexity of the malware if the computer is infected.
The time it takes to return a computer to its owner can vary, especially for machines infected with malware. In most cases, malware are programmed to reinstall itself after removal (it can install itself in several places on the system). We run multiple tests to ensure all malware threats are eliminated to protect users from future malware infections and so that it meets UC San Diego's Minimum Network Connection Standards [PDF] (see exhibit C).
As students ourselves, we understand that your data is important. We will assist you in transferring your files to an external drive (i.e., hard drive) so you can continue working on your school work while we repair your computer. If you do not have an external drive, we can back up your documents and pictures (space is limited) to our servers. We cannot back up any copyrighted material on our servers.
We also respect your privacy. We do not access any files that are beyond that of what is essential to resolve the problem.
ResNet techncians are not certified. However, they are trained by staff that have years of experience in removing malware, diagnosing system issues, and performing common hardware-involved tasks (i.e., installing RAM or hard drive).
We are pleased that many of the students we help are very satisfied with our service.
"The staff that help me was nothing but nice and friendly. They answered all the questions I had and informed me about everything that went on with my laptop."
"... they were simply amazing along with the front desk staff. (Several techs/staff helped me and I have nothing but positive things to say for all of them). They were helpful, friendly, knowledgeable about my computer. I work as an RA and really needed to get my computer up and running ASAP in order to serve my residents and to balance my own work with helping my residents, and their prompt and extremely knowledgeable expertise and amazing customer service couldn't have made these past few days run any smoother than they have. Thank you so much ACMS! You all are incredible!"
"ACMS is absolutely wonderful. Technicians were consistent with their care and knowledge. So honored to have such an effective service here at UCSD. Thank you all for your time in helping build this organization."
Of course, there are areas we can improve in, primarily the time it takes to return computers to customers. If you are concerned with the turn-around time, we completely understand. We have compiled a list of off-campus computer repair facilities [PDF] for your convenience (we are not affiliated with any of these businesses, we just looked up computer repair shops in the vicinity).
Yes, you can! Check out our information about applying for ResNet.