ResNet provides a variety of services for students who live on campus at no additional cost. This includes:
These services require that a student check in their computer into our In-House Repair Facility. We aim for a turn-around time of 2-3 days, but can take up to a week or, in rare cases, longer. This depends on the time of the year (beginning of each quarter is busy), the specific issue, and the complexity of the malware if the computer is infected.
The time it takes to return a computer to its owner can vary, especially for machines infected with malware. In most cases, malicious software is programmed to reinstall itself after removal (it can install itself in several places on the system). We run multiple tests to ensure all malware threats are eliminated to protect users from future malware infections and so that it meets UC San Diego's Minimum Network Connection Standards (see exhibit C).
As students ourselves, we understand that your data is important. We will assist you in transferring your files to an external hard drive or USB stick so you can continue working on your school work while we repair your computer. If you do not have an external drive, we can back up your documents and pictures (space is limited) to our servers. We cannot back up any copyrighted material on our servers.
We also respect your privacy. We do not access any files that are beyond that of what is essential to resolve the problem.
ResNet technicians are not certified. However, they are trained by staff that have years of experience in removing malware, diagnosing system issues, and performing common hardware-involved tasks (i.e., installing RAM or hard drive).
ResNet does not provide warranty-certified work or repair.
Yes, you can! Check out our information about applying for ResNet.