Information Technology Services/ResNet needs students that enjoy helping people and have some experience with computer hardware, software and networking. Primary responsibilities include assisting customers through email, over the phone, and in person.
Prior computer/networking knowledge is a plus, but is not required to apply. Some of our best technicians started with little technical knowledge, but were willing to spend extra time to learn the topics they were weak in. Service Desk technicians come from a variety of backgrounds.
This is primarily a customer service position.
Get an inside look at everything that goes on at ResNet and the ITS Service Desk:
Why Work Here?
Many of our technicians find jobs almost immediately after they graduate because of the experience and training they gain. We are proud that some of them are now working at many other well-known companies!
We have also had students who were not computer science (or any related field) majors and moved on to graduate school! This includes biology and social science majors!
We are a group composed of friendly and wonderful people, who are looking forward to working with you!
Registered (enrolled in UC San Diego classes) UC San Diego student
Familiar with TCP/IP and network troubleshooting
Knowledge of a variety of operating systems and general troubleshooting for hardware and software
Excellent customer service skills
Excellent listening skills
Able to solve complex problems
Works well with others, while having the maturity and initiative to work independently
A strong desire to learn
Work 40 hours a week during Move-In week and Welcome Week, and for the week prior
Work approximately 15 office hours a week (Sun-Sat) during the school year
Work schedules are flexible with your academic schedule
ResNet technicians start at $13.00 per hour as part time student staff
Tips on Getting Hired
Read the information on this page and the application carefully!
Educate yourself on what services ITS provides, as well as ResNet
Have a few friends look over your resume and ask for suggestions
Don't send us a generic resume
Be professional. You're a student and this is an on-campus job, but that doesn't mean you can wear jeans and flip flops to the interview
Have a friend do a mock interview with you, and know how to get hired