Academic Computing & Media Services/ResNet needs students that enjoy helping people and have some experience with computer hardware, software and networking. Primary responsibilities include assisting customers through email, over the phone, and in person. The position starts in the beginning of September, and ends after Fall quarter, with the possibility of being rehired for Winter/Spring.
Prior computer/networking knowledge is a plus, but is not required to apply. Some of our best technicians started with little technical knowledge, but were willing to spend extra time to learn the topics they were weak in. Help Desk technicians come from a variety of backgrounds.
This is primarily a customer service position.
Get an inside look at everything that goes on at ResNet and the ACMS Help Desk:
Many of our technicians find jobs almost immediately after they graduate because of the experience and training they gain. We are proud that some of them are now working at many other well-known companies!
We have also had students who were not computer science (or any related field) majors and moved on to graduate school! This includes biology and social science majors!
We are a group composed of friendly and wonderful people, who are looking forward to working with you!