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ACMS Help Desk/ResNet Technician

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Description


Academic Computing & Media Services/ResNet needs students that enjoy helping people and have experience with computer hardware, software and networking. Primary responsibilities include assisting customers through email, over the phone, and in person. Position starts in the beginning of September, and ends after Fall quarter, with the possibility of being rehired for Winter/Spring.

Prior computer/networking knowledge is a plus, but is not required to apply. Some of our best technicians started with little technical knowledge, but were willing to spend extra time to learn the topics they were weak in. Help Desk technicians come from a variety of backgrounds.

This is primarily a customer service position.

Get an inside look at everything that goes on at ResNet and the ACMS Help Desk:



Why Work Here? 


Many of our technicians find jobs almost immediately after they graduate because of the experience and training they gain. We are proud that some of them are now working at many other well-known companies!

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We have also had students who were not computer science (or any related field) majors and moved on to graduate school! This includes biology and social science majors! 

gradschoolsWe are a group composed of friendly and wonderful people, who are looking forward to working with you!



Desired Qualifications


  • Registered (enrolled in UC San Diego classes) UC San Diego student
  • Familiar with TCP/IP and network troubleshooting
  • Knowledge of a variety of operating systems and general troubleshooting for hardware and software
  • Excellent customer service skills
  • Excellent listening skills
  • Able to solve complex problems
  • Works well with others, while having the maturity and initiative to work independently
  • A strong desire to learn

Expectations


  • Work 40 hours a week during Move-In week and Welcome Week, and for the week prior
  • Work approximately 15 office hours a week (Sun-Sat) during the school year
    • Work schedules are flexible with your academic schedule

Pay Rate


  • ResNet technicians start at $13.00 per hour as part time student staff

Tips on Getting Hired


  • Educate yourself on what services ACMS provides, as well as ResNet
  • Have a few friends look over your resume and ask for suggestions
  • Don't send us a generic resume
  • Be professional. You're a student and this is an on-campus job, but that doesn't mean you can wear jeans and flip flops to the interview
  • Have a friend do a mock interview with you, and know how to get hired
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