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Information for New Residential Students

Welcome to UC San Diego! The university offers a wide range of computing services for students, especially residential students. If you will be living in one of the residence halls or apartments, here are some suggestions we have to make your first year a great one.

Connecting to the Network

For reasons of reliability, security and speed, your wired connection is your primary connection to the network. A 20ft Ethernet cable may work, but we highly recommend waiting until your living arrangements have been made to purchase an Ethernet cable. One port per person is enabled in each bedroom (Ethernet ports in common areas are not available). If you live in a triple and only two Ethernet ports are working, please contact us. Ethernet cables with various lengths are available for purchase at the UC San Diego Bookstore.

We are also working on providing wireless connectivity in the residence halls as an alternative network connection for the common areas. As an alternative network connection, wireless should not be used as your primary connection. Wireless is currently available in the following areas:

  • Revelle College
  • Muir College
  • Marshall College
  • Warren College
  • ERC (Roosevelt) College
  • Sixth College
  • The Village

If you find that the access point provided in your area is not working, contact ResNet. Please do not disconnect the access point. 

SafeConnect

SafeConnect is ResNet's Network Access Control (NAC) system. It allows ResNet to keep the network safe to use by requiring devices to meet the minimun security requirements of the network before allowing access. In order to ensure you have a smooth registration on the ResNet network, you will want to make sure that your device is currently compliant with these requirements. For more information about SafeConnect please Click Here

In order to protect both your computer and the university's network, make sure you have taken the following steps before you bring your computer on campus:

  • Make sure your software and operating system is updated.
  • Make sure you have an updated firewall running.
  • Make sure you have an updated anti-virus program running (see recommendations here).
  • Make sure each of your system accounts have a passphrase or complex password.

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You may be unable to connect to the internet if you do not secure and update your computer.

ResNet strongly recommends against using Norton AntiVirus, McAfee AntiVirus, and their internet security software, as it may cause your computer to block network access. See our information on recommended AntiVirus software.

Connecting your Gaming Console Online or Personal Wired Router

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Playing online with your gaming console is simple. If your console has a built-in web browser, simply register your console like your computer. Otherwise you will need to register your console with us by sending an email to resnet@ucsd.edu.

Wired and wireless routers must be registered with ResNet in person. Due to interference from personal wireless routers on UC San Diego wireless equipment, only residents in areas that do not have wireless available (Coast Graduate Apartments) will be able to register a wireless router or access point. For security reasons, wireless routers are required to have WPA2 encryption. More information about registering a gaming console or router can be found here.

Uninstall any Peer-to-Peer Programs

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Copyright agencies like the RIAA or MPAA (Recording Industry and Motion Picture Associations of America) are targeting universities for people who are sharing copyrighted material such as music, TV shows and movies. UC San Diego students in the past that chose to settle out of court paid $3,000-$18,000. We recommend all students to uninstall peer-to-peer programs such as Limewire, Frostwire, Popcorn-Time and BitTorrent clients (Vuze, uTorrent, Transmission, etc.). Most students who receive a copyright violation weren't aware the peer-to-peer program was running. Please feel free to contact us if you would like assistance removing your peer-to-peer program or if you are unsure if the program you are using is safe. More information about file sharing can be found here.

Where Should I Purchase a Computer?

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The UC San Diego Bookstore has computers on display and occasionally has discounts and we work closely with them to make sure that there are computers available meeting the requirements and recommendations. ResNet provides support for both Mac and PCs. You will also find both types of computers available to use in ACMS computer labs, which are accessible throughout campus. Choosing which computer is a matter of preference, in addition to your needs and possible financial constraints. Suggestions for minimum computer specifications and recommendations, click here.

We also highly recommend purchasing an external hard drive or USB storage device to back up your personal files and important school documents. There have been cases where students have lost their data due to hard drive failure or having their laptop stolen. Another option is to store your data through an online backup service.

Have Problems Getting Online or With Your Computer? Use Your Resources!

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ResNet is here to help you with your networking and computing needs. If you have problems getting online when you move in, refer to the ResNet Guide that comes with your Move-In packet. There will also be in-person assistance at each college during Move-In Week. Throughout the school year, we will be available if you have issues with your internet or computer (virus/malware, computer reformat, and simple hard drive and memory installation). Simply call, email or visit us in person. All these services come included with your housing, so no charge will be made to your account.