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Work For the ACMS Help Desk/ResNet

Title

ACMS Help Desk/ResNet Technician

Description

Academic Computing & Media Services/ResNet needs students that enjoy helping people AND have experience with computer hardware, software and networking. Primary responsibilities include assisting customers through email, over the phone, and in person. Position starts in the beginning of September, and ends after Fall quarter, with the possibility of being rehired for Winter/Spring.

Prior computer/networking knowledge is a plus, but is not required to apply. Some of our best technicians started with little technical knowledge, but were willing to spend extra time to learn the topics they were weak in. Help Desk technicians come from a variety of backgrounds.

Programmers, graphic designers, and those graduating in 2014 or later are highly encouraged to apply. Opportunities to work on programming or artistic projects may arise based upon individual work performance and need. However, this is primarily a customer service position.

Why Work Here? 

Many of our technicians find jobs almost immediately after they graduate because of the experience and training they gain. We are proud that some of them are now working at many other well-known companies!

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We are also a group composed of friendly and wonderful people, who are looking forward to working with you!

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Desired Qualifications

  • Registered (enrolled in UCSD classes) UCSD student
  • Familiar with TCP/IP and network troubleshooting
  • Knowledge of a variety of operating systems and general troubleshooting for hardware and software
  • Excellent customer service skills
  • Excellent listening skills
  • Able to solve complex problems
  • Works well with others, while having the maturity and initiative to work independently
  • A strong desire to learn

Expectations

  • Work 40 hours a week during “Move In” week and “Welcome Week,” and for the week prior. Specifically, during September 12-23.
  • Work approximately 15 office hours a week (Sun-Sat) during the school year
    • Work schedules are flexible with your academic schedule

Pay Rate

  • ResNet technicians start at $13.00 per hour as part time student staff

How to Apply

  • If you are interested, please send your resume to helpdeskjobs@ucsd.edu.
    • Please note: We are not accepting resumes at this time. 

    Tips on Getting Hired

    • Educate yourself on what services ACMS provides, as well as ResNet
    • Have a few friends look over your resume and ask for suggestions
    • Don't send us a generic resume
    • Be professional. You're a student and this is an on-campus job, but that doesn't mean you can wear jeans and flip flops to the interview
    • Have a friend do a mock interview with you, and know how to get hired


Telephone: (858) 534-2267
E-mail: resnet@ucsd.edu
Location: Applied Physics and Mathematics 1313
More...

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