Academic Computing & Media Services/ResNet needs students that enjoy helping people AND have experience with computer hardware, software and networking. Primary responsibilities include assisting customers through email, over the phone, and in person. Position starts in the beginning of September, and ends after Fall quarter, with the possibility of being rehired for Winter/Spring.
Prior computer/networking knowledge is a plus, but is not required to apply. Some of our best technicians started with little technical knowledge, but were willing to spend extra time to learn the topics they were weak in. Help Desk technicians come from a variety of backgrounds.
Programmers, graphic designers, and those graduating in 2014 or later are highly encouraged to apply. Opportunities to work on programming or artistic projects may arise based upon individual work performance and need. However, this is primarily a customer service position.
Why Work Here?
Many of our technicians find jobs almost immediately after they graduate because of the experience and training they gain. We are proud that some of them are now working at many other well-known companies!
We are also a group composed of friendly and wonderful people, who are looking forward to working with you!
Registered (enrolled in UCSD classes) UCSD student
Familiar with TCP/IP and network troubleshooting
Knowledge of a variety of operating systems and general troubleshooting for hardware and software
Excellent customer service skills
Excellent listening skills
Able to solve complex problems
Works well with others, while having the maturity and initiative to work independently
A strong desire to learn
Work 40 hours a week during “Move In” week and “Welcome Week,” and for the week prior. Specifically, during September 12-23.
Work approximately 15 office hours a week (Sun-Sat) during the school year
Work schedules are flexible with your academic schedule
ResNet technicians start at $13.00 per hour as part time student staff