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ResNet Staff Profiles

Students that work for ResNet as Help Desk technicians come from a variety of backgrounds. We're not all computer science majors! Check out our staff profiles and get to know who we are, or read about some of our former staff and where they're working now.

Find out more information about working for ResNet.

  1. Senior Help Desk Technicians
  2. Help Desk Technicians
  3. Former Help Desk Technicians

Senior Help Desk Technician Profiles

Senior Help Desk technicians work together to troubleshoot advanced networking problems, resolve complex student account issues, and develop methods for removing the latest malware infecting computers. They are also primarily responsible for mentoring and training new staff.

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Scott S.
(class of '13)
Employment: 2011-Present
Major: Computer Science

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Sammi T.
(class of '14)
Employment: 2011-Present
Major: Biochemistry

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Christine R.
(class of '13)
Employment: 2010-Present
Major: International Studies, Linguistics

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Carl N.
(class of '15)
Employment: 2011-Present
Major: Computer Science and Management Sciences

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Sean M.
(class of '15)
Employment: 2011-Present
Major: Biochemistry

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Nick C.
(class of '14)
Employment: 2010-Present
Major: Computer Engineering

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David R.
(class of '13)
Employment: 2011-Present
Major: Nanoengineering

Help Desk Technicians

If you have called, emailed, or visited our Help Desk, you were probably helped by one of our Help Desk technicians. We are extremely grateful that many of our customers consider the Help Desk as invaluable, and this is largely due to the excellent customer support Help Desk technicians provide.

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Tony I.
(class of '14)
Employment: 2011-Present
Major: Human Biology

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Joseph O.
(class of '14)
Employment: 2011-Present
Major: Economics

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Brian P.
(class of '14)
Employment: 2012-Present
Major: Linguistics and Psychology

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Ben R.
(class of '14)
Employment: 2012-Present
Major: Computer Engineering

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Purva D.
(class of '14)
Employment: 2011-Present
Major: Math-Scientific Computation

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Quyen T.
(class of '14)
Employment: 2012-Present
Major: Nanoengineering

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Taka K.
(class of '14)
Employment: 2012-Present
Major: Communications

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Anthony C.
(class of '13)
Employment: 2012-Present
Major: Biochemistry, Cell Biology

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Stephen C.
(class of '14)
Employment: 2011-Present
Major: International Studies

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Anna S.
(class of '13)
Employment: 2011-Present
Major: Computer Science

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Zach R.
(class of '15)
Employment: 2012-Present
Major: Nanoengineering

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Tina T.
(class of '14)
Employment: 2012-Present
Major: General Biology

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Josh L.
(class of '14)
Employment: 2012-Present
Major: International Studies, Economics

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Irene C.
(class of '15)
Employment: 2012-Present
Major: International Studies, Economics

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Jackie C.
(class of '14)
Employment: 2012-Present
Major: Computer Science

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Marcus L.
(class of '14)
Employment: 2012-Present
Major: Computer Science

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Michael L.
(class of '14)
Employment: 2012-Present
Major: Computer Engineering

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Kevin P.
(class of '15)
Employment: 2012-Present
Major: Electrical Engineering

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Brendan H.
(class of '15)
Employment: 2012-Present
Major: Bioinformatics

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Zach W.
(class of '14)
Employment: 2012-Present
Major: Computer Engineering

Former Help Desk Technicians

Many Help Desk technicians stay employed longer than one year. During their time of employment, they further develop their skills in assisting customers with advanced network troubleshooting issues, managing and leading junior student staff, and in some cases, increasing their technical skills in programming or graphic design. We are proud that many of our technicians become employed by well known companies.

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Read about the experiences some former Help Desk technicians had while working at ResNet, and how those skilled helped them to get where they are now! 

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Melissa N.
(class of '12)
Employment: 2009-2012
Major: Computer Science and Engineering, Music

Working at ResNet taught me professionalism, offered me insight to future careers, and gave me a huge amount of responsibility. I enjoyed the fast-paced work environment around peers, the programming experience, and the opportunity to pursue what I eventually want to do -- computer security. Without this jump start, I would not be as successful as I am today. I am now a quality assurance programmer with Northrop Grumman.
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Michael K.
(class of '11)
Employment: 2009-2012
Major: Psychology

Being interested in building computers as a kid, I chose to work at ResNet, where I learned more than I could ever imagine about computers, networking, and customer service. After graduation, I was offered a position to work at ResNet as a career staff member, where I continued to grow. Working here has been a great opportunity, and this experience has definitely prepared me for my professional career as a Web Manager/System Administrator for a joint business venture.
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Michael K.
(class of '09)
Employment: 2006-2009
Major: Cognitive Science, HCI

Working at ResNet was such an awesome and rewarding experience! My fellow ResNetter’s were among the brightest, most spirited, and hardest working professionals I've ever met. The diverse projects and responsibilities presented in the role equipped me not only with invaluable IT skills, but also taught me a lot about communication, teamwork and other soft skills. Since leaving ResNet, I’ve held technical and business roles at Qualcomm and ESET. I am currently employed as an information security engineer.
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Chris W.
(class of '10)
Employment: 2008-2010
Major: Psychology

I have loved computers and technology for as long as I can remember so searching for a job in the Information Technology world at UCSD was an easy task. I discovered ResNet and knew it was the perfect match to improve my skill set in all aspects. Some of my best memories have been created at ResNet with the friends and comradery between us that still exists today after leaving ResNet. Now I work at a Software as a Service (SaaS) company as a System Administrator responsible for the strategic vision, development and deployment of IT services and support.


Telephone: (858) 534-2267
E-mail: resnet@ucsd.edu
Location: Applied Physics and Mathematics 1313
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